FAQ
AC Repair
My AC is not turning on. What should I do?
The first step is to check your thermostat and your home's circuit breaker. Make sure the thermostat is set to "cool" and the temperature is set lower than the current room temperature. If that doesn't work, check the circuit breaker for your AC unit and reset it if it has tripped. If the problem persists, it may indicate an issue with the electrical connections, a faulty thermostat, or a problem with the unit's components. It's best to call a professional technician for a proper diagnosis and repair.
Why is my AC blowing warm air?
This is a common issue that can be caused by several factors. It could be a dirty air filter restricting airflow, a refrigerant leak, or a problem with the compressor. A clogged air filter can make the system work harder and less efficiently, while a refrigerant leak can prevent the unit from cooling the air. A technician can inspect your unit, check refrigerant levels, and identify the root cause of the problem.
My AC unit is making strange noises. What do they mean?
Different noises can indicate different problems. A squealing sound often points to a worn-out fan belt or bearing. A rattling or banging noise could mean a loose part or a damaged fan blade. A buzzing noise might suggest an electrical issue. These noises are a clear sign that something is wrong, and it's important to have a professional inspect the unit to prevent further damage.
Why is there water leaking from my AC unit?
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AC REPLACEMENT
How do I know if I need to replace my AC unit?
There are several signs that it might be time for a new AC. If your unit is more than 10-15 years old, requires frequent repairs, or your energy bills are unusually high, it may be more cost-effective to replace it. Additionally, if your home isn't cooling evenly or the unit is making strange, loud noises, a replacement might be the best solution.
What are the benefits of replacing my old AC unit?
A new AC unit offers several advantages. Modern systems are significantly more energy-efficient, which can lead to substantial savings on your utility bills. New units also provide more reliable and consistent cooling, improve indoor air quality, and come with a manufacturer's warranty for peace of mind.
What is the SEER rating, and why is it important?
SEER stands for Seasonal Energy Efficiency Ratio. It measures the cooling output of an AC unit over a typical cooling season divided by the energy it consumes. A higher SEER rating indicates a more energy-efficient system. The current minimum SEER rating for new residential AC units in our region is 14, but systems with higher ratings, like 16 or 18 SEER, can provide greater long-term savings.
How long does an AC replacement take?
The typical AC replacement can be completed in one day. Our technicians will arrive at your home, remove the old unit, install the new one, and ensure the system is working properly before they leave. The total time can vary depending on the complexity of the installation and any necessary ductwork modifications.
Do you offer financing options for AC replacement?
Yes, we understand that a new AC is a significant investment. We offer flexible financing options to help make the cost of a new system more manageable for our customers. Please contact us directly to discuss the available plans and find one that fits your budget.
Questions About Our AC Replacement Service
What areas do you serve for AC replacement?
Doylestown Air serves Pipersville, PA, and the surrounding areas, including Bucks and Montgomery counties. We are your local experts for all things HVAC.
What does your AC replacement service include?
Our comprehensive AC replacement service includes:
- A professional in-home consultation to assess your cooling needs.
- Assistance with selecting the right AC unit for your home and budget.
- Removal and disposal of your old AC system.
- Professional installation of the new unit.
- Thorough testing to ensure optimal performance.
- A walk-through with you to explain the new system's features and maintenance.
Is a new thermostat included with the AC replacement?
A new, compatible thermostat is often included with your AC replacement. We will discuss the best thermostat options with you, including advanced models with Wi-Fi and smart features that allow you to control your system from your phone.
Do you handle the permits for the installation?
Yes. We will take care of all the necessary permits and inspections required for your new AC installation to ensure it meets local building codes and regulations.
AC TUNE-UPS
What is an AC tune-up and why is it important?
An AC tune-up is a professional, preventative maintenance service for your air conditioning system. It's like an oil change for your car—it ensures your system is clean, well-lubricated, and operating at peak efficiency. Regular tune-ups are important because they:
Improve energy efficiency, which lowers your energy bills.
- Extend the lifespan of your unit.
- Catch small problems before they become expensive breakdowns.
- Improve indoor air quality by keeping the system clean.
- Help maintain your manufacturer's warranty.
How often should I get my AC tuned up?
We highly recommend an annual AC tune-up, ideally in the spring before the heat of summer arrives. This prepares your system for the increased workload and helps prevent unexpected breakdowns when you need it most.
What does a professional AC tune-up include?
Our comprehensive AC tune-up service includes a multi-point inspection and cleaning. Our trained technicians will:
- Clean the condenser and evaporator coils to ensure efficient heat transfer.
- Check and tighten all electrical connections.
- Inspect the blower components and fan blades.
- Lubricate all moving parts to reduce wear and tear.
- Check refrigerant levels and inspect for leaks.
- Clear the condensate drain line to prevent clogs and leaks.
- Test and calibrate your thermostat.
- Check the system's overall performance and safety controls.
Can I perform an AC tune-up myself?
While you can and should regularly change your air filter, a professional AC tune-up requires specialized tools and expertise. Our technicians are trained to identify potential issues and safely perform tasks like checking refrigerant levels and testing electrical components. Without the right training, you could miss important steps or accidentally damage your system.
Questions About Our AC Tune-Up Service
What areas do you serve? is it important?
Doylestown Air proudly serves Pipersville, PA, and the surrounding areas in Bucks and Montgomery counties.
Is it really worth the cost to get a tune-up?
Absolutely. A small investment in a yearly tune-up can save you from costly emergency repairs and a significant increase in your energy bills. The improved efficiency and extended life of your system often far outweigh the cost of the service.
Do you offer a maintenance plan?
Yes, we offer maintenance plans that include regular tune-ups for both your heating and cooling systems. These plans often provide additional benefits like priority service, discounts on repairs, and no overtime charges for emergency service. Contact us to learn more about our maintenance plans.
AIR QUALITY
What are common indoor air pollutants?
The air inside your home can be more polluted than the air outside. Common indoor pollutants include:
- Biological Pollutants: Mold, mildew, bacteria, viruses, pet dander, dust mites, and pollen.
- Chemicals: Volatile Organic Compounds (VOCs) from cleaning products, paints, and furniture; and carbon monoxide from combustion appliances.
- Particulates: Dust, dirt, and other small particles from a variety of sources.
- Radon: A naturally occurring radioactive gas that can seep into homes from the ground.
How do these pollutants affect my health?
Exposure to poor indoor air quality can cause a range of health issues, from minor irritations to serious long-term conditions. You may experience:
- Allergy symptoms like sneezing, coughing, and watery eyes.
- Worsening of asthma.
- Headaches, dizziness, and fatigue.
- In rare cases, long-term exposure to certain pollutants like radon can increase the risk of serious illnesses like lung cancer.
What are the signs of poor indoor air quality?
There are several signs that the air in your home may be compromised, including:
- Musty or stale odors.
- Excessive dust accumulation.
- Visible mold or mildew growth.
- Family members experiencing unexplained allergies, headaches, or respiratory issues.
- Humidity issues, such as moisture on windows or walls.
What can I do to improve my indoor air quality?
mproving indoor air quality involves three main strategies:
- Source Control: Reduce or eliminate the sources of pollutants. This can mean using less-toxic cleaning products, ensuring proper ventilation for gas appliances, or addressing moisture issues that lead to mold.
- Improved Ventilation: Ensure your home has a good exchange of fresh air. You can do this by opening windows and doors when the weather allows, or by using mechanical ventilation systems.
- Air Cleaning/Filtration: Use air purifiers and advanced filtration systems to remove pollutants from the air.
Questions About Our Air Quality Services
What areas do you serve?
We provide comprehensive indoor air quality solutions to customers in Pipersville, PA, and the surrounding areas within Bucks and Montgomery counties.
What solutions does Doylestown Air offer to improve my home's air quality?
We offer a range of professional solutions to address your specific indoor air quality needs, including:
- Advanced Air Filtration: We can install high-efficiency air filters in your HVAC system, such as those with a MERV-13 rating, to capture more airborne particles.
- Air Purifiers: We install whole-home air purifiers that use advanced technology, including UV lamps, to neutralize or kill airborne viruses, bacteria, and mold spores.
- Humidifiers & Dehumidifiers: We can install whole-home systems to control moisture levels. Proper humidity is crucial for comfort and for preventing the growth of mold and mildew.
- Ventilation Systems: We can install energy recovery ventilators (ERVs) to bring fresh outdoor air into your home without a significant energy loss.
How do I know which air quality solution is right for me?
e recommend a professional indoor air quality consultation. Our technicians will assess your home and discuss your concerns to recommend the most effective and cost-efficient solutions tailored to your specific needs. We'll provide a clear explanation and a detailed estimate before any work begins.
HEATING REPAIR
My furnace isn't turning on. What should I do first?
Before calling a professional, try these two steps. First, check your thermostat to ensure it's set to "heat" and the temperature is higher than your home's current temperature. Next, check your circuit breaker. A tripped breaker can be a simple fix. If the problem persists after these checks, it's time to call a professional technician to diagnose the issue, which could be a faulty pilot light, a problem with the ignition system, or a more serious electrical issue.
Why is my furnace blowing cold air?
A furnace that's blowing cold air can be a sign of a few problems. It could be a simple issue like a clogged air filter restricting airflow, or a more complex one, such as an issue with the heat exchanger, a problem with the pilot light or ignition system, or even a thermostat malfunction. In some cases, a cracked heat exchanger can cause your furnace to blow cold air, which is a serious safety concern due to the risk of carbon monoxide leaks. It's crucial to have this inspected by a professional immediately.
Why is my heating system making strange noises?
Different noises can indicate different problems. A grinding or squealing noise often points to a worn-out fan belt or a motor bearing that needs lubrication. Rattling or banging could mean a loose component or a damaged fan blade. A persistent humming or buzzing sound could be an electrical issue. Any unusual noises are a red flag that your system needs attention to prevent a more expensive breakdown.
How can I tell if my heat pump needs repair?
As a system that both heats and cools, a heat pump can have unique issues. Signs you may need a repair include:
- The unit is blowing cold air in heating mode.
- The outdoor unit is completely covered in ice.
- You notice a noticeable drop in heating performance.
- The unit is short-cycling (turning on and off frequently).
- The unit is making unusual gurgling or hissing noises, which could indicate a refrigerant leak.
Questions About Our Heating Repair Service
What types of heating systems do you repair?
Our certified technicians are experienced in repairing a wide range of heating systems, including gas furnaces, electric furnaces, heat pumps, and boilers. We have the expertise to service all major brands and models.
Do you offer emergency heating repair?
Yes. We understand that a heating system failure can be an emergency, especially during the cold winter months. We offer emergency heating repair services to get your heat back on as quickly as possible.
What areas do you serve?
Doylestown Air proudly provides expert heating repair services to residents in Pipersville, PA, and the surrounding areas within Bucks and Montgomery counties.
What should I expect during a heating repair visit?
Our technician will perform a thorough diagnostic of your heating system to pinpoint the exact problem. They will explain the issue to you in clear terms and provide a detailed, transparent estimate for the repair before any work begins. In most cases, our service vehicles are fully stocked with common parts, allowing us to complete the repair on the same visit.
HEATING REPLACEMENT
How do I know if I need to replace my heating system?
You may want to consider a replacement if your current heating system is more than 15-20 years old (for furnaces) or 10-15 years old (for heat pumps). Other signs include:
- Frequent and costly repairs.
- Abnormally high energy bills for heating.
- The system is making strange noises like banging or rattling.
- Your home is not heating evenly and you have cold spots.
- You notice signs of a cracked heat exchanger, such as rust, soot, or a yellow flame on a gas furnace. This is a serious safety risk and requires immediate professional attention.
What are the benefits of replacing my old heating system?
Replacing an old, inefficient heater with a new, high-efficiency model offers several significant benefits:
- Lower Energy Bills: Modern systems are designed to be much more energy-efficient, which can lead to substantial savings on your monthly utility costs.
- Improved Comfort: New units provide more consistent and reliable heating, eliminating cold spots and improving overall comfort in your home.
- Enhanced Safety: Newer heating systems have advanced safety features to protect against issues like carbon monoxide leaks.
- Peace of Mind: A new system comes with a manufacturer's warranty, and you won't have to worry about unexpected breakdowns during the coldest months.
What is AFUE, and why is it important for furnaces?
AFUE stands for Annual Fuel Utilization Efficiency. It's a measure of how efficiently a furnace converts fuel into usable heat over a year. A furnace with a 95% AFUE rating, for example, converts 95% of the fuel it consumes into heat, with only 5% being wasted. A higher AFUE rating means a more energy-efficient furnace, which translates to greater energy savings for you.
How long does a heating replacement take?
The typical heating replacement, whether it's a furnace or a heat pump, can usually be completed in one day. Our technicians work efficiently to remove your old system, install the new one, and ensure everything is working perfectly before they leave. The timeline can vary depending on the complexity of the job.
Questions About Our Heating Replacement Service
What areas do you serve?
Doylestown Air provides expert heating replacement and installation services to Pipersville, PA, and the surrounding areas, including Bucks and Montgomery counties.
Do you offer financing options for a new heating system?
Yes. We know that a new heating system is a significant investment, and we want to make it as accessible as possible. We offer flexible financing options with approved credit to help you manage the cost of a new heating system. Please contact us to learn more about the plans available.
What does your heating replacement service include?
Our comprehensive heating replacement service includes:
- A professional consultation to help you choose the right system for your home and budget.
- Full removal and disposal of your old heating unit.
- Professional installation of the new system according to all manufacturer specifications and local codes.
- Testing of the new system to ensure proper and safe operation.
- A clear explanation of the new system's features and basic maintenance requirements.
Do you help with rebates and incentives?
Yes. We stay up-to-date on all available manufacturer rebates, utility company incentives, and federal tax credits for high-efficiency heating systems. We will help you identify and apply for any rebates you qualify for to maximize your savings.
HEATING TUNE-UPS
What is a heating tune-up and why is it important?
A heating tune-up, also known as preventative maintenance, is a professional service where a technician inspects, cleans, and adjusts your heating system to ensure it's operating safely and efficiently. It's a critical service that helps you:
- Avoid unexpected breakdowns during the coldest months.
- Lower your energy bills by maximizing system efficiency.
- Extend the lifespan of your furnace, heat pump, or boiler.
- Maintain your manufacturer's warranty, as many require proof of annual maintenance.
- Ensure safety by checking for issues like carbon monoxide leaks.
How often should I get my heating system tuned up?
We recommend an annual tune-up for your heating system. The best time to schedule this service is in the fall, before you start using your heater regularly. This ensures your system is ready for the demands of the winter season and gives you peace of mind that it will operate safely and reliably.
What does a professional heating tune-up include?
Our comprehensive heating tune-up service is a thorough inspection and cleaning that includes:
- Cleaning the burners and other internal components.
- Inspecting the heat exchanger for cracks or corrosion.
- Checking and adjusting the gas pressure and electrical connections.
- Lubricating all moving parts to reduce friction and wear.
- Checking the thermostat and ensuring it is properly calibrated.
- Inspecting the flue pipe and venting system for any blockages or leaks.
- Testing safety controls and system performance.
- For heat pumps: We check refrigerant levels, clean the coils, and inspect the reversing valve.
Can I perform a heating tune-up myself?
While you can take simple steps like changing your air filter regularly, a professional tune-up requires a trained technician with specialized tools. Our team is equipped to inspect critical components, test for carbon monoxide leaks, and identify small issues that could become major problems if left unaddressed. It is not safe to attempt a full tune-up on your own.
Questions About Our Heating Tune-Up Service
What areas do you serve?
Doylestown Air provides expert heating tune-up services to residents in Pipersville, PA, and the surrounding areas within Bucks and Montgomery counties.
How long does a typical tune-up take?
A professional heating tune-up typically takes about 45 minutes to an hour to complete. Our technicians work efficiently to ensure your system is thoroughly inspected and prepared for the winter season.
Do you offer a maintenance plan for tune-ups?
Yes, we offer a comprehensive maintenance plan that includes regular tune-ups for both your heating and cooling systems. These plans are a great way to save money and ensure your systems receive the care they need year-round. Members often receive benefits like priority scheduling, discounts on repairs, and waived service fees. Contact us for more details on our maintenance plans.
WATER HEATERS
How do I know if my water heater needs repair?
There are several common signs that your water heater is in need of service. These include:
- No hot water or inconsistent hot water: The most obvious sign is a lack of hot water. If your hot water runs out quickly or is only lukewarm, it may be due to a faulty heating element, a problem with the pilot light, or sediment buildup in the tank.
- Strange noises: Banging, rumbling, or popping noises from the tank are often caused by sediment buildup that is heating and re-heating, which can lead to inefficient operation and damage.
- Leaking water: Any sign of water or rust around the base of your water heater is a serious issue. A leak could be from a faulty valve or a crack in the tank itself, which requires immediate attention to prevent water damage.
- Discolored or foul-smelling water: If the hot water from your faucet is rusty or has an unusual smell, it could be a sign of corrosion inside the tank or the presence of bacteria.
What is the typical lifespan of a water heater?
The lifespan of a conventional tank-style water heater is typically 10 to 15 years. Tankless water heaters, which are more durable and have fewer components, can last much longer, often 20 years or more. Regular maintenance, such as flushing the tank, can help extend the life of your unit.
Should I repair or replace my water heater?
This decision often depends on the age of your unit and the cost of the repair. If your water heater is nearing the end of its lifespan (10+ years old) and the repair is a major one (e.g., a leaking tank), a full replacement is often the more cost-effective and reliable long-term solution. However, for a newer unit with a minor issue like a faulty heating element or a bad thermostat, a repair is likely the best option. Our technicians can help you weigh the pros and cons to make the best decision for your home and budget.
What's the difference between a conventional and a tankless water heater?
A conventional water heater stores a large tank of water that is continuously heated, ready for use. A tankless water heater, on the other hand, heats water on-demand as it passes through the unit, so it doesn't require a large storage tank.
Tank-style heaters are less expensive to install and are a good fit for most households.
Tankless heaters are more energy-efficient (because they don't have to keep water hot all day) and provide an endless supply of hot water, making them ideal for large families or homes with high hot water demand. They also take up much less space.
Questions About Our Water Heater Services
What areas do you serve?
Doylestown Air offers comprehensive water heater services, including repair and installation, to Pipersville, PA, and the surrounding areas in Bucks and Montgomery counties.
Do you offer emergency water heater services?
Yes. A water heater failure can be a major inconvenience, and a leak can cause significant property damage. We offer prompt service to address your water heater emergencies and get your hot water back as quickly as possible.
What types of water heaters do you service?
Our experienced team is trained to service and install a wide range of water heaters, including gas, electric, and tankless models. We are also knowledgeable about all major brands to ensure we can provide the best solution for your home.
TANKLESS WATER HEATERS
What is a tankless water heater?
A tankless water heater, also known as an on-demand water heater, is a system that heats water only when you need it. Unlike a traditional tank-style heater that stores and heats water 24/7, a tankless unit heats water as it flows through the system, providing an endless supply of hot water without the standby energy losses of a tank.
What are the main benefits of a tankless water heater?
The key benefits of a tankless water heater include:
- Energy Efficiency: Because a tankless unit doesn't have to keep a large tank of water hot all the time, it is significantly more energy-efficient than a conventional water heater. This can lead to substantial savings on your utility bills.
- Endless Hot Water: You will never run out of hot water, no matter how many people are showering or how many appliances are running simultaneously.
- Space-Saving: Tankless water heaters are compact and can be mounted on a wall, freeing up valuable floor space in your garage, basement, or utility closet.
- Longer Lifespan: Tankless units typically last 20 years or more, which is about double the lifespan of a conventional tank-style heater.
How much can I save on my energy bill with a tankless water heater?
The amount you save depends on your current hot water usage and the efficiency of your old water heater. However, the U.S. Department of Energy estimates that a tankless water heater can save a typical family about 24%–34% on their energy bill compared to a conventional storage tank heater. The savings can be even greater for homes with high hot water demand.
Is a tankless water heater right for my home?
A tankless water heater is a great option for many homeowners, especially those who:
- Are building a new home.
- Have a large family or frequently use a lot of hot water at once.
- Want to reduce their environmental footprint and energy costs.
- Need to free up space in a utility closet or garage.
However, tankless heaters have a higher upfront cost and may require upgrades to your gas line or electrical service. Our experts can help you determine if a tankless unit is the best fit for your specific needs and budget.
Questions About Our Tankless Water Heater Services
Do you offer tankless water heater installation?
Yes. Doylestown Air specializes in the professional installation of high-efficiency tankless water heaters. Our technicians are trained to assess your home's needs and recommend the right size and model to ensure you get the best performance and maximum energy savings.
What areas do you serve?
We provide professional tankless water heater installation and repair services to customers in Pipersville, PA, and the surrounding areas within Bucks and Montgomery counties.
How long does a tankless water heater installation take?
The installation of a new tankless water heater typically takes a full day. The process can take longer if upgrades to your home's gas line or electrical system are required to accommodate the new unit. We will provide you with a detailed timeline during our in-home consultation.
Do tankless water heaters require maintenance?
Yes. To ensure your tankless water heater operates efficiently and lasts its full lifespan, it requires periodic maintenance, typically a flush every one to two years. This process involves descaling the system to remove mineral buildup that can restrict water flow and reduce efficiency. We offer professional tankless water heater maintenance services to keep your unit in top condition.